Privacy Policy
1. Introduction
At European Building Materials (EBM), we are committed to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, engage with our services, or interact with us in other ways.
2. Information We Collect
We collect various types of personal data, including:
Identity Data: Name, title, date of birth, and job title.
Contact Data: Email address, phone number, billing and delivery addresses.
Financial Data: Payment information, billing details.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use the information we collect in the following ways:
To provide, operate, and maintain our website and services.
To process and manage orders and transactions.
To communicate with you, including sending service-related communications.
To improve, personalise, and expand our website and services.
To analyse usage patterns to enhance user experience.
To send promotional materials, newsletters, and other marketing communications (with your consent).
To comply with legal obligations.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent: Where you have given us explicit permission to process your data.
Contractual Necessity: To fulfil a contract with you or take steps at your request before entering into a contract.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, provided these are not overridden by your rights and interests.
5. Data Sharing and Disclosure
We may share your personal data with:
Service Providers: Third-party vendors who perform services on our behalf, such as payment processors and IT service providers.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
We ensure that any third parties with whom we share your data provide adequate protection.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. The criteria used to determine retention periods include the nature of the data, the purposes for which it was collected, and any legal obligations.
7. Your Rights
Under applicable data protection laws, you have the right to:
Access: Request copies of your personal data.
Rectification: Request correction of any inaccuracies in your data.
Erasure: Request deletion of your personal data, subject to certain conditions.
Restriction: Request restriction of processing your personal data.
Portability: Request transfer of your data to another organization.
Objection: Object to the processing of your personal data in certain circumstances.
To exercise these rights, please contact us at enquiries@ebm.com
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, and disclosure. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
9. International Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
European Building Materials (EBM)
Email: enquiries@ebm.com
Phone: +44 (0) 203 805 0920
Address: Bourne Court, 10a Southend Rd, Woodford, Woodford Green, IG8 8HD