FAQs
1. How many bricks do I need?
The number of bricks you’ll need depends on several factors, such as the size of the brick, the type of bond (e.g., stretcher, header, Flemish), and the size of the wall being built. Typically, a general estimate can be calculated by multiplying the length of the wall by the height, divided by the size of the brick. It’s always a good idea to consult with your builder or refer to specific guidelines from the manufacturer to get the most accurate number.
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2. What sizes are available?
European Building Materials (EBM) offers a wide variety of brick sizes to suit different construction needs. The most common format in the UK is the UK Standard format, but we also stock imperial and metric sizes in various depths, lengths, and heights. You can check with our customer service for a detailed list of the available sizes. Please ensure you specify your desired format during the order process to ensure compatibility with your project.
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3. What colours are available?
Our brick selection comes in a wide range of colours, from classic reds, oranges, and browns to more unique tones like greys, whites, and even blues. Additionally, we offer rustic and weathered finishes that can complement modern, traditional, or heritage builds. For specific colour samples or a visual guide, please reach out to us. We always recommend reviewing samples in your project’s natural light before making a decision.
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4. Do all bricks come on pallets?
Not all of our bricks come on pallets. Some are simply banded together for easier handling and storage. However, for added convenience, we can deliver most bricks on pallets for an additional cost. Palletizing is often preferred for larger orders or for projects requiring easier stacking and handling.
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5. What percentage of wastage should I expect?
The industry standard for wastage is around 10%. This accounts for breakage during transport, handling, and potential cutting on site. However, this percentage may vary based on the type of brick, the complexity of your project, and how carefully the bricks are handled. We always recommend over-ordering by this amount to ensure you have enough stock to complete your project without delays.
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6. How long does delivery take?
Delivery times can vary depending on several factors, including the specific brick type, location, and vehicle availability. Typically, deliveries are made within 5-10 working days. If you need bricks urgently, we offer expedited delivery options, but please note that availability may depend on stock levels and the specific delivery address.
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7. What type of vehicle is required for delivery?
The most common vehicle for delivery is an Artic truck with a crane offload for easy unloading. However, we understand that certain job sites may have space constraints or limited access. Smaller vehicles are available for delivery at an additional cost. Please let us know the delivery requirements in advance to ensure we provide the most suitable vehicle for your site.
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8. How many bricks do I need for facing bricks?
The number of facing bricks required depends on the size of the brick, the type of bond youâre using (e.g., stretcher bond, English bond, or Flemish bond), and the size of the wall. As a rough guide, 10 square meters of facing brickwork typically requires around 450-500 bricks. You should also factor in wastage (typically 10%) and any cuts required. Consult with your contractor to get a more precise estimate based on your project.
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9. What type of mortar do I use?
The type of mortar you use depends on the brick type and your environmental conditions. Generally, for standard brickwork, a 1:3 mix of cement to sand is common. For specific types of bricks, such as heritage or soft bricks, we recommend a softer mix to allow for movement. We can provide advice on the appropriate mortar mix for the specific type of brick you’re using, ensuring the long-term durability and aesthetic of the structure.
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10. What is the pack size?
Pack sizes vary depending on the type of brick. Most of our standard bricks are packaged in 500-600 brick packs. However, some specialty bricks may come in smaller or larger quantities depending on the type and manufacturer. For precise pack sizes, please check with our team, especially for larger orders or specific brick styles.
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11. What is a load size?
Load size depends on both the brick type and the vehicle chosen for delivery. A full truckload can carry anywhere between 5,000 to 10,000 bricks or more, depending on the size and weight of the bricks. We offer flexible load sizes for both large and small orders, and if your order is smaller, we can arrange part-load shipments. The delivery cost may vary based on load size and distance.
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12. Why is there a part-load charge?
The part-load charge is applied because an empty space on the vehicle is still a cost to us. When we are unable to fill a truck to full capacity, the cost of the unused space needs to be covered. This is why part-load charges are more common for smaller deliveries or unusual order sizes. However, this charge is kept as minimal as possible, and we aim to offer the most cost-effective delivery options for all orders.
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13. What does âSubject to Customsâ mean?
“Subject to Customs” refers to bricks and other materials imported from abroad that need to clear customs before they can be delivered. This process is similar to importing any goods from overseas, and while it is usually straightforward, it can be delayed depending on the customs clearance process. Priority is typically given to perishable goods, which can cause delays. Weâll notify you of any such delays if they occur, but rest assured that we work to ensure your goods are cleared as quickly as possible.
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14. Are samples free of charge (FOC)?
We always strive to accommodate sample requests free of charge, especially if youâre considering a specific brick for your project. However, the availability of free samples may depend on the quantity required and the cost of shipping. Larger sample orders or special request samples may incur a charge. Please contact our team to discuss your specific requirements, and we’ll do our best to support you.
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15. Do you offer delivery to construction sites?
Yes, we offer delivery directly to construction sites across the country. Our experienced drivers are equipped to handle deliveries on all types of sites, ensuring that your materials arrive safely and on time. Please ensure that access to the site is clear and safe for our delivery vehicle, whether it’s an Artic or a smaller vehicle.
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16. Do you supply bricks for international projects?
Yes, we do! We can supply bricks and building materials for international projects. If you’re looking to import our products to a different country, please contact us in advance to discuss shipping and customs regulations. We will ensure that the process is as seamless as possible and provide you with the necessary documentation.
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17. What is the minimum order quantity (MOQ)?
For certain products, there may be a minimum order quantity (MOQ) requirement, particularly for bespoke or specialized bricks. However, we strive to accommodate both small and large orders, whether you’re undertaking a residential renovation or a large-scale commercial project. Please contact us to confirm if there is an MOQ for the specific bricks you need.
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18. Can I mix and match different brick types?
Yes, you can mix and match different brick types, though we recommend consulting with our experts to ensure that the different types and colours will work well together. Different bricks can affect the overall appearance of the building and may require different installation techniques. We are happy to provide advice on design and compatibility.
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19. Do you offer sustainable or eco-friendly brick options?
Yes, we offer a variety of sustainable and eco-friendly brick options. These include bricks made from recycled materials or those that meet sustainability standards. Additionally, many of our bricks are energy-efficient and can contribute to better insulation for your building, reducing long-term energy costs. Ask our team for more information on the green building materials we offer.
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20. Can you help with brick matching for restoration projects?
Yes! If you’re working on a restoration or renovation project and need to match existing bricks, we can help. Our team has experience in sourcing and identifying bricks that closely resemble historic or older types. We can provide samples to ensure that the new bricks blend seamlessly with the original structure.
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21. Whatâs the difference between traditional bricks and engineered bricks?
Traditional bricks are made using the conventional methods of firing natural materials such as clay and shale. Engineered bricks, on the other hand, are manufactured with precise specifications to ensure higher strength, uniformity, and durability. They often have enhanced thermal and sound insulation properties, making them ideal for modern construction. If youâre uncertain about which brick type is best for your project, our team can help guide you based on your specific needs.
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22. Do you provide a brick matching service?
Yes, we do! If youâre unsure which type of brick would best match your project or the existing structure, we offer a brick matching service. Our experts can help you find the perfect match based on your specific requirements, including colour, texture, size, and style. You can send us a sample, and weâll find the closest match available from our range of products.
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23. How do I know which brick is best for my project?
Choosing the right brick depends on various factors such as the style of the building, the climate, and budget considerations. Whether you’re building a commercial or residential structure, our team at EBM can assist you with choosing the best brick for your project. We offer consultations to guide you through the process, from design aesthetics to technical performance and cost.
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24. Are your bricks compliant with UK building regulations?
Yes, all our bricks meet the necessary UK building regulations and standards. They are manufactured to conform to British Standards and comply with fire resistance, strength, and thermal performance criteria. If your project requires specific compliance documentation, we can provide you with the relevant certifications for the bricks you are purchasing.
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25. What happens if my bricks arrive damaged?
In the rare event that your bricks arrive damaged, please notify us immediately upon receipt. We will arrange for a replacement or refund, depending on the severity of the damage. It’s essential to inspect your goods on delivery and report any issues within 48 hours to ensure a smooth resolution. Our team is always available to handle any concerns.
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26. Can I change or cancel my order?
Once an order is placed, we process it promptly to avoid delays. However, if you wish to make a change or cancel an order, please contact us immediately. If the order has not yet been dispatched, we can often accommodate changes. Please note that orders for custom or bespoke bricks may not be eligible for cancellation or modification once the production process has started.
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27. Can I collect my order directly from your warehouse?
Yes, you can arrange to collect your order directly from our warehouse. We will notify you when your order is ready for pickup. Please contact us in advance to schedule a convenient collection time and ensure the correct paperwork is in order.
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28. How do I know if the bricks I want are in stock?
Our online store and sales team can provide you with up-to-date stock information for any product you’re interested in. For larger orders or specific brick types, we recommend contacting us directly to ensure availability. If the product is out of stock, we will provide an estimated restocking time or suggest an alternative product that meets your needs.
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29. Can I return unused bricks?
Yes, unused bricks can generally be returned within 30 days of purchase, provided they are in their original, undamaged condition and packaging. Please note that return shipping costs may apply, and some products, such as custom orders, may not be eligible for return. Contact our team for guidance on how to process a return.
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30. Do you offer brick cutting or custom sizing services?
Yes, we offer brick cutting and custom sizing services for specific project requirements. If you need bricks cut to a particular size or shape, or if you require non-standard sizes for a unique design, we can arrange this for you. Please contact us in advance to discuss your needs, and weâll provide a quote and estimated timeline based on the complexity of the request.